First National Bank
Shocking service that's puts the customer last!

After having a credit card application approved less than 24hrs ago and waiting for a callback to confirm, Natasha Chetty at FNB Fastapp division then closed my application to create a new one (so she could most likely get the commission on the new application). After doing the scoring again the credit limit then offered to me was less than 50% of the 1st application. After asking why she informed me it was because of closing the first application and redoing it. I never asked her to redo the application but to follow through on the one I applied for the day before. Now I still wait for a call back from management to resolve this "known" issue. This after having been with FNB for over 10yrs and being a Platinum account holder. All because an agent puts their commission before customer service. I'm still shocked.

Company: First National Bank
Country: South Africa
City: National call centre

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