First National Bank
FNB continues to please

I had an account issue where I did not understand why there was a substantial difference in my "Available Balance" and my normal "balance"

I logged in to FNB and continued to the "Contact us" page with the contact details of the Premier Suite call center

My call was answered immediately after verification - this was GREAT!

I spoke to Shaun Solomons, in the process of identifying the reason for the difference he went the extra mile and established that there was a transaction which debited my account twice (which i wasn't aware of)

The administration surrounding the 'claim-back' was handled efficiently and the issue was resolved within 24 hours.

Thank you Shaun, for identifying suspicious transactions and for going the extra mile!

Company: First National Bank
Country: South Africa
City: Universal

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