Standard Bank
Pure incompetence/negligence on manangent level

I am so disappointed in your service, more so cause it displays incompetence on management level. If senior managers are unable to provide customer service and lack the competence to carry their jobs out correctly how can one blame the junior employees or consultants for messing up.
After my previous complaint regarding an incorrect debit order that was going off my account after a consultant gave me a funeral cover I never agreed to taking. I was assisted by Charlene (Senior Complaint Specialist) who said she had resolved the query. She advised that no documents were found confirming that I accepted the cover and was thus debited incorrectly. She promised to refund the amounts to me as well as as any bank charges. To find out the bank charges she would print a bank statement and not charge me. And lastly she promised that no more debits would be collected.
As soon as the incorrect refund of R213 come in the funeral cover amount was debited from that amount. Furthermore bank charges were not refunded and she CHARGED me for the statement which she needed and promised not to charge.
Really? Is this so complicated?
Long story short. Please refund my money and close the account.

Company: Standard Bank
Country: South Africa
City: Head Office

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