MiWay
Should be called YOURway NOT MiWay

Claim # - C442966
Three years ago I decided to take out house insurance from Miway so I phoned them, the question was asked for how much I would like to be insured based on what I think the house content is so I decided on R80 000 as a rough estimate. The premium for the cover was given and insurance was added to my existing car policy. No assessor was sent out to do a true evaluation of the inventory. Last month they broke into my place and I placed a claim for R39000 thinking that I am covered. An assesor came out to my place and verified all police statements with the claim, only then was photos taken and a total value of the inventory done which they recon is R121 000. When my claim got finalized I got told that because the total inventory is R 121 000 I am under insured and i will only get back 66% of my total claim! But yet they took my money monthly to cover for R80 000. This is utter nonsense! Why was an assessor not sent out to my house the day i took out insurance or explained to me that if inventory is more it will influence my claim?? Then to top it of they send a claim card that can only be used at certain retailers, so now they chose where I shop as well??

Company: MiWay
Country: South Africa
City: Claims Department

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