First National Bank
CLOSING OF A CALL ACCOUNT

I OPENED A CALL ACCOUNT TWO MONTHS AGO AND I WENT INTO FNB YESTERDAY TO CLOSE THE ACCOUNT AS BOTH MY HUSBAND AND I ARE NOW WITHOUT JOBS. THE LADY THAT HELPED ME WAS BATTLING TO CLOSE THE ACCOUNT AND EVENTUALLY AFTER ME BEING IN THE BANK FOR MORE THAN AN HOUR AND HER TELLING ME TO GO TO THE ATM TO DEPOSIT R10 INTO THE ACCOUNT AS THERE WAS DEBIT INTEREST BALANCE ON THE ACCOUNT. SHE THEN CALLED SOMEONE BY THE NAME OF ANEESHA ON 0875774005 WHO TOLD HER THAT THE ACCOUNT IS NOT CLOSING BECAUSE WE HAVE A RISK 4 ON OUR PROFILE. ANEESHA THEN SAID I MUST FAX A LETTER ASKING TO CLOSE THE ACC AND THAT THE MONEY WOULD BE IN MY ACC THIS MORNING. WELL IT ISN'T. I TRIED PHONING THE 087 NO AND NOTHING. I TRIED PHONING THE GLEN BRANCH AND NO ANSWER - THIS IS ALWAYS THE CASE. I AM EXTREMELY ANNOYED AS WHEN I OPENED THE ACCOUNT, THERE WAS NO MENTION AS TO THE WHAT RISK THE ACCOUNT SHOULD BE IN ORDER FOR US TO OPEN IT, AND ALSO NO MENTION THAT WE WOULD NOT BE ABLE TO GET OUR MONEY OUT OF THE ACC. WE WERE UNDER DEBT REVIEW A FEW YEARS AGO BUT ARE NO LONGER. WE TOLD TANYA TO TELL ANEESHA TO DO AN ITC CHECK AND SHE WOULD SEE THAT WE ARE NO LONGER UNDER DEBT REVIEW - ALTHOUGH THIS STILL HAS NOTHING TO DO

Company: First National Bank
Country: South Africa
City: THE GLEN

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