Ebucks
FAULTY CELL PHONE HANDSETS PURCHASED

I purchased Blackberry handsets during the December period last year, using my Ebucks pionts. Both items are problematic in that the batteries do not remain charged and the handsets therefore do not remain plugged in to a power supply. Both handsets also overheat.
To my knowledge, these handsets should still be under warranty and should therefore be replaced as it has only been 4 months since purchase date.

After logging a call via email as per advisement from the Ebucks team, I was told I would receive a response within 24/48 hours. 48 hours I received an email response requesting me to provide detail as to the faulty goods. I then responded to the email, again providing detail of the faulty goods. When following up with the Ebucks call centre again telephonically, I was told I need to wait an additional 48 hours before receiving detail as to how the logged call for faulty goods will be managed.
I raised the fact with the Team Lead of the Ebucks team, Modiegi Pheto, that the assistance received since logging the faulty goods call is totally unacceptable, as I as a consumer now need to wait an additional 48 hours to receive useful feedback.

Company: Ebucks
Country: South Africa
City: Global

  <     >