Absa
No responsive for information

Yesterday my card was declined at various swipe machines at a shopping till. I went to enquire at the closest ABSA branch and told that the swipe machines must be faulty, my card fine. At home I tried to get into internet banking and was unsuccessful. Phoned the ABSA branch and spoke to a senior staff member to find out whether there was a problem and was told to dial 0860008600. Tried this number and after listening to the automated message, and music, for about 30 minutes, and R40 of airtime later, I rang off. Then went onto the ABSA website and found 2 email addresses, I sent three emails to them, received no info, excepting automated responses. I found the phone number for the ABSA actionline, and for the first time found someone who informed me that not only was the internet banking down, but also all atm's and ABSA cards at swipe machines. Today I have tried again, phoned the actionline again, and this time a different agent did not know about the problem. The problem of the services being offline is serious, and no one (barring 1 person) that I spoke to, including the communication systems, are aware or don't care. Place a message on the website when there serious probs!!

Company: Absa
Country: South Africa
City: National

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