First National Bank
Over charged on FNB Home Loan

The bond registered 1993 for R110, 500. 12 June 08 they paid R86k into bond at FNB Eldoraigne, Reana Swart assisted & asked that bond to be rescheduled. Request was sent for the HOC Insurance & Life Policy to remain so the bond stays open, the outstanding amount of R767.50 was deducted on the 1 July 08. For the next 22 months the full amount of the original bond was deducted totaling R40, 732.12 above and beyond the HOC & life policy. Upon realizing this they went in to see Reana, who spoke to Home Loans help desk & in order to get their own money back (R40k) they need to complete the "Schedule to Variation Agreement" as there was no other form offered. Shortly after this they were paid out R25, 300. This is the difference between what was paid & the original bond amount. Help desk was contacted, confirmed that only HOC & life policy would be deducted. Home loans subsequently saw the R25, 300 as a loan against the bond & have been deducting that amount from my father's account. They have been given the run around with no immediate resolution to the problem here. When will my folks be paid back the R40, 732.12 that should never have been paid by them?

Company: First National Bank
Country: South Africa
City: Home Loans

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