Old Mutual
Appalling client service for a policy pay out

I have been trying to finalise settlement for a policy disinvestment for over 2 months now!
I have completed and submitted all the necessary documentation in the start of February 2013 and its now the 09-April-13 and Im still waiting for feedback.
The last response i had regarding my settlement was an email request from Howard Van Rooyen on the 28-march-13 requesting the identification section of the disinvestment form is to be completed by a commissioner of oaths or police officer etc.

This was done and submitted on the 03-April-13 to Howard directly.
Might I add this wad the 3rd amendment request received and each time its something new, my question is why dont they ask for everthing at once to avoid Further DELAY!
Myself as well as My broker dealing with the matter have since made numerous calls and emails to follow up on the status of the case but have since received NO response from Howard or anyone at old Mutual!

Howard is not the only person to blame here as its seems each time you call Old Mutual call centre that you have to deal with another representative and in turn start this process over again.
This service is totally unacceptable a quite honestly a joke!

Company: Old Mutual
Country: South Africa
City: Johannesburg

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