First National Bank
Still no delivery of iPad

After my first complaint (see below) I still haven't received my iPad. Is this the kind of service one can expect from FNB?? Luckily haven't closed my ABSA account yet - Maybe it will be easier to stay at ABSA?!

NCIDENT Thu 28 Mar
HEADLINE
No iPad
A week ago I ordered a iPad 16Gig on line from FNB. The next day a lady phoned me to take my application because I sent an SMS aswel. I informed the lady they must cancel the 16Gig and apply for a 32Gig. She assured me the 16Gig was cancelled and ordered a 32Gig. A couple of days ago I received a call from the courier company who wanted to deliver a 16Gig iPad. I informed them it was cancelled. Again I phoned FNB and reported this, where they confirmed I must tell the courier company to cancel the 16Gig. This morning (a week after application) I received an SMS from FNB that says I already have a device and they cant give me another one.

It's a week after my application and the order isn't finalised and I don't have a device.

SUPPLIER'S RESPONSE First National Bank Time and Date 12:41:07 | Thu 28 Mar 13
Hello Jaars10,

Thank you for highlighting your concern.

We have escalated your complaint to our Core Banking Solutions team and

Company: First National Bank
Country: South Africa
City: Smart Divice

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