Standard Bank
Unhappy custome

I lodged a complaint with Customer Relations on 26 March and received an automated response. On 28 March I received what looked like another automated response, from there, nothing.

My problem is:
A few years ago I took out a bond for R280 000. I didn't use all the money at once, as the whole purpose of the bond was to have money available when needed. I used money over the years and when I tried to access money about 2 weeks ago, the access to my money was cancelled because I hand't used it in 6 months. To be able to access the money, I now have to complete a new application, have a Standard Bank account my salary must go through this account. This was never the arrangement and SB cannot unilaterally change conditions and block me from drawing money. I don't mind filling out an application, but I don't want to be forced to pay my salary into a new SB account.

Company: Standard Bank
Country: South Africa
City: Customer Relations

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