First National Bank
QUERIES WITH CREDIT CARD NOT DEALT WITH

I went into the bank with a problem about my credit card statement, wanting a person from the bank to explain it to me. I was met with total indifference. All they could say was that I had to contact the Card Division by telephone.
I said to them that I had tried this and after following all the directions, when I finally did get through - twice, the connection was cut. Which in itself I found very frustrating as I wanted answers to my queries.

The you man behind the Enquiries Desk then showed me to a booth where he himself called the Credit Card Division and I had to speak to them myself. This was absolutely no help.

I came into the bank - a bank which advertises GOOD SERVICE, and was not even offered to see a consultant to speak face to face with and discuss my complaint!

Perhaps the fact that is was 15.10 and staff wanted to close up or perhaps a total disinterest in customer care, it really does not matter. I came out of that bank wanting to close my accounts and advise anyone looking for a new bank TO NEVER GO TO FNB IN SEA POINT.

Company: First National Bank
Country: South Africa
City: Sea Point

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