Auto And General
Completely and utterly fed up with Auto & General

I am at a total loss for words GIVEN THE PUTRID SERVICE I GOT FROM AUTO & GENERAL. I have never received worse service from any insurance institution ever. After receiving notice of a -20% increase in premium via email, I spoke to Sarah at the call centre for clarity (Sarah was very professional, honest & courteous). However, during the conversation it was revealed that an OLD issue regarding the inspection certificate on one of my vehicles was never resolved EVEN THOUGH I WAS SENT EMAIL CONFIRMATION THAT THE MATTER WAS RESOLVED ON THE 30 NOV 2012 BY Crystal Vollenhoven. Today Sarah told me that although I was told the matter was sorted, it wasn't ever attended to. I am completely speechless. Then after the admission from Sarah that Crystal did not do as she ought to have done last year, Sarah assures me that it will be rectified. However, the policy update that Sarah then emails me, after a 27MINUTE phone call, STILL SHOWS TWO IDENTICAL CARS INSURED WITH THE SAME REGISTRATION. HOW IS THAT EVEN POSSIBLE? I THOUGHT THE MATTER WAS NOW RECTIFIED WHICH IS APPEARS IT IS NOT. I stagger to understand the level inefficiency which clearly plagues the systems and people at Auto & General.

Company: Auto And General
Country: South Africa
City: Call Centre

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