First National Bank
Poor service

I am unhappy with my bank and due to the positive things I have heard regarding FNB, I have tried to get them to be my business and personal banker. I tried once before, but it proved challenging so I left it. Subsequently I thought I would try again. On 26 Feb I called the branch around midday and left a message saying I wanted to move my business and personal accounts to FNB. I only received a call back the following day. Not great as here I was trying to give them my business. I arranged to come in and meet with someone at the bank. The person I met was very friendly and I thought that all my problems had been solved. That day, I sent her an email thanking her for her time. She did not reply. A week later I mailed her asking if there was any news as to when I could come in and sign on. I had a simple query and just needed confirmation that FNB could assist. She replied that the person who was responsible for that was unavailable. I asked her to please let me know asap. A week has passed since my last mail and I have still not heard back. The FNB marketing is superb, but it needs to be backed up by those people responsible for securing the new business the adverts bring in.

Company: First National Bank
Country: South Africa
City: The Pavilion

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