Absa
Pathetic Service

Called the ABSA VEHICLE FINANCE call centre on the 12 March 2013 to request a copy of a NATIS agreement, the agent (Faith) processed the request and advise me it would take 3-5 working days to email me a scanned copy!! I was told that the admin dept did not scan it in therefore there isn't a copy on the system. She then agreed to get the MANAGER BRANDON BILLING to contact me so i could raise my concern that its not my problem as the client to wait because the admin dept did not do their work. it's the 13 March 2013 and i am still waiting on this call, i called the call centre again and was put on hold for 10 minutes and I hung up because that is ridiculously long to wait, I called back and spoke to another agent (Phuleng) and had to explain everything again and yet again I was told that Brandon will contact me. My current vehicle is financed by ABSA, the new vehicle I'm buying has approved finance by ABSA but there is no way I will accept it, i will settle my current vehicle and DECLINE the approved finance and rather go to another financial institution which has also approved my finance as the service from ABSA is disgusting. I has never received such POOR service from anybody before

Company: Absa
Country: South Africa
City: Head Office Call Centre

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