24Hour Mobility Cellphone Insurance
INCOMPETENT AND UNSATISFACTORY SERVICE

My deepest disappointment to your service. I've been communicating with 24 HR for more than 3 weeks.
I've been a paying client and according to your policy one has to submit a claim within 48 hours, I submitted mine just after 24 hours on the 18th Feb after the terrible burglary.
I then waited to be contacted after a promise from Megan Hope on the 18th Feb that I will be contacted within 24 hours! I was then asked to give details of what happened, i found it very strange since all details are on the saps case file. I made another followup on the 26th to Megan who then forwarded email to Shamel. Still No one contacted me, then after I called on Monday the 4th of March expressing my anger, then some one called back- Shamel. Strangely she asked me what really happened to my handset!? A strange question to me, since I sent the claim report ages ago! She then told me that since iPhone4s has been discontinued I will be given an iPhone 5 but have a difference to pay, I noted that I was informed already. She then asked if I had an mtn contract then immediately 4S is suddenly available. I told her-Only 32G is available after me running around to all shops-then I'm told of another policy!

Company: 24Hour Mobility Cellphone Insurance
Country: South Africa
City: Gauteng

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