Outsurance
Increase in Insurance Cove

I received a letter regarding a rerate on my Home Owners Insurance on 19 Dec'12 (during holidays). When I got back to work I queried this with them, as my insurance premiums would increase by 25% on 1 Feb'13? They were extremely unhelpful and not interested in my query - saying that was a normal process and that it is correct that my premiums increase with 25% because I had a claim during the year (surely, that is why we take out insurance) CPI is sitting at about 6% and Employers are granting employees increases in single figures, how does Outsurance justify an increase of 25%? When I told them that I could not afford this huge increase and that I would have to look elsewhere for insurance, they said its fine, if that's what I want to do. They cannot do anything more for me... Have been with Outsurance for over 12 years!!!

Company: Outsurance
Country: South Africa
City: Building Cover

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