Standard Bank
New bank card/ NO! POS

I had a problem with lost card, visited San Ridge branch in Midrand for replacement 04th March 14h40. Willeminah consultant at inquiries issued new card without any hassles, she confirmed i will only be able to use card in 24 hrs.

05th March i visited pick n pay in same complex San Ridge, did grocery when i get to till I got shock when cashier told me card declined so i asked her to try again as i knew my card had money, it declined again when i told her i just got new card day before she told me i'm not first one with new standard bank that is not working

I visited bank its its a minute away from pick n pay. Willeminah helped again, I explained what happened she changed pin and asked me to go try again. Walked back to pick n pay cashier tried it again twice it declined again. I now had to walk back to standard 2nd time. Veli tried to help and sent me to Willeminah again, she issued other card and confirmed the new cards have.

06 March card still declines, visited bank 5th time. Maggy tried to help they had error POS is off, I was informed they had to log request to get problem sorted. I'm angry i wasted so much of my time and still cant do POS transaction. I need resolution

Company: Standard Bank
Country: South Africa
City: San Ridge Midrand

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