Standard Bank
Standard bank and their non-chalant attitude

Yesterday I was embarrassed for a second time because my card was declined. I spent the day at a theme park with friends and after order some pictures I wanted to pay with my Standard bank card and it was declined. This happened in front of group of about 40 other people that ordered photographers. Confidently, I told the cashier that it must be an error and that she should swipe the card again but again it was declined.
Then I remembered about a month ago the same thing happened. I was out with a friend at a classy restaurant and it was my turn to pay the bill. My friend did not have his wallet on him and I only had my standard bank card - after swiping several times my card was declined. After the incident that occur ed yesterday and when I was at the restaurant with my friend - I immediately checked my bank balance using the Standard Bank app on my cellphone, on both occasions my balance was zero. The most natural thing I did after this was to run to an atm thinking that the app could not be working for some reason but the atm confirmed my zero balance. The call center agents only has one thing to say " we apologize for the inconvenience, we are performing upgrades"???

Company: Standard Bank
Country: South Africa

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