Standard Bank
Cannot reverse an illegal transaction

2 illegal transactions of the same amount went off my cheque account within 10 minutes of eachother. I called into Standard Bank Customer Care in order to report this and reverse these payments. The call centre assistant informed me I couldn't reverse the payments as he had stopped my cheque card and department will investigate. I have done reverse payments before, and now all of a sudden I cannot? And now my card is stopped? I understand the safety of that, but I'm basically told I have to lose large sums of money because they don't want to reverse a payment done ILLEGALLY on my mastercard, because they stopped the card, and am told they don' know if the department will be able to reverse the transactions. Surely the bank will be able to do this!?!!?

Company: Standard Bank
Country: South Africa
City: Call Centre

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