First National Bank
If you offer "How can we help you", then help me!

Generally the service I receive from FNB is good so I don't understand why this time it's so pear shaped.

In the beginning of February I made a purchase on Kalahari with my FNB Credit Card. I had a credit on my straight facility and I had barely used my Budget facility. As the purchase was for R4000 on the site (a birthday present for my partner), I chose to process the payment as a Budget transaction over 18 months to ensure I could afford the gift and pay it off within my means.

By mid February the transaction had still not gone through. On 23 February I was paid my salary and did a transfer of R1000 from my cheque account to my CC. I noticed my CC had a high outstanding balance on the straight facility. So the R1000 I had just transferred didn't count as a payment towards my CC balance.

Since 24 February I have mailed FNB 3 times only to receive the replies 1. Your query has been transferred to our CC department and 2. Due to my NON PAYMENT my CC was suspended and they will not transfer the transaction to Budget.

Why was the transaction processed as straight when I CLEARLY SELECTED BUDGET in the first place? Why am I being penalized for someone else's mistake?

Company: First National Bank
Country: South Africa
City: Online

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