Capitec Bank
R10000 out of my account

On Friday, 1 March, there were illegal internet transactions with reference TELKOM SA LIMITED PRETORIA ZA totalling R10000
I reported it to Capitec and asked that the transactions be reversed as my bank account is now empty and I need to live, pay bills and ensure my debit orders are not returned
On saturday "Nelson" says to me the money is no longer mine, then Nondi tells me I can only get my money back once Telkom banks the money - I then have to request a chargeback form and only then will the reverse the money. So until that happens, I have to starve and have returned debit orders. Capitec CAN release the authorisation holds on those transactions but because they want to claim R45 per reversal they first need the money to be banked by Telkom. I want my money back Capitec! Get your act together and serve your clients!

Company: Capitec Bank
Country: South Africa
City: Johannesburg

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