Capitec Bank
No Response from Capitec

My Mother has been innocently victimised by a. She received an sms from Capitec InContact and was sick in bed when "a representative" of Capitec bank called her claiming to activate her Mobile Banking. She is a pensioner and she switched over to Capitec about a month ago due to lower bank charges and their impressive service when she opened her account. On Friday she wanted to use her pension money to buy some clothes and when she swiped her card it said limit exeeded after which I took her to the bank to see what the problem was. She was out of R8000 by a "mobile banking " and Capitec responded we will investigate it, please just report it to the police which she done. She went to the bank manager yesterday and the response still is "we are investigating" I have spoken to numerous people and banks like ABSA, FNB etc has insurance against incidents like these. They have also told me that they simply claim it back from the insurance and pay it back to the client. Does Capitec not have this?
I wanted to switch my bank account as well as my husband''s account also over to Capitec but after this incident and the progress and answers my Mother gets I wont go there! JK

Company: Capitec Bank
Country: South Africa
City: Limpopo

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