Nedbank
Service opening account great, shocking thereafte

The service I received from Nedbank Rosebank when opening a small business account in March 2012 was good, thereafter it has got progressively worse-the branch's incompetence and dismissive attitude of a small business owner now acts as a stark comparison. At the end of January 2013, I visited the Rosebank branch in order to change my cell phone number (for purposes of sms notifications, adding benificiaries etc). Despite having completed all the requisite forms, I never received any notifications on my new no. I phoned the small business call centre and spoke to Ronica (ref.61371978) with three queries - why my no. had not been updated (she referred me back to the branch); a query with regards to the benefits of the savvy account (she could not answer my query) and thirdly I queried a charge to my account at the end of December (she was unable to answer). I have Parkinson's disease and find it extremely difficult to leave my shop. To make matters worse, I have not been able to do electronic transfers for new suppliers, as I now cannot add new beneficiaries. Despite me lodging this complaint through the helpline almost three weeks ago, I have not received any offer of assistance.

Company: Nedbank
Country: South Africa
City: Rosebank mall

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