Standard Bank
No assistance to resolve unauthorised txns & charg

My son has an acc with Standard Bank. He emigrated to the UK June last year. Since September a number of unapproved d/orders was processed against his acc. This depleted his funds, the d/orders were returned unpaid. SB charged him an unpaid fee for every transaction returned. He's tried numerous times to get get someone from SB to tell him who submitted the d/orders so that he could have them stopped, no luck. He spoke to someone at SB asking them to cancel the d/orders. They told him that they can't tell him who is processing the d/orders and they can't stop them either. His acc is more than R2500 in unauthorised o/draft. He finally managed to have the acc blocked but nothing was done about the unpaid charges. It also seems that the d/orders are still being processed, returned and unpaid charges levied. I contacted SB to try and resolve this. Busi and Lebo is making no attempt to resolve the issue. They keep giving me the runaround. SB initiated legal proceedings to recover the money, despite numerous attempts from my son and I to try and resolve this. They refuse to let me speak to the branch manager. Is this acceptable behaviour? The incompetence is staggering and the attitude!!

Company: Standard Bank
Country: South Africa
City: Malvern, actually just S

  <     >