Zurich Insurance Company
Poor Service, Poor Feedback, Poor Settlement

I have waited for 3 weeks for my insurance claim to be sorted out by Zurich. I have never had such bad service in my life and dealt with such unprofessional people. The Assessor from Censeo took 10 days to do his report and then when I eventually receive my acknowledgement of debt Zurich try and undercut my insured retail value by nearly R30000. Not once in the 3 weeks when I asked Zurich for feedback did they get back to me or give me a call back to inform me of the progress of the claim or discuss with me why they have chosen to settle so low below my insured value for a brand new car. I pay a premium for a service which is not in the least provided and on top of that you contract out Assessors who do not complete there work on time and treat people like criminals.

Company: Zurich Insurance Company
Country: South Africa
City: Gauteng

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