Identity
Refundable

Good day Sir/Madam.

Hope you are well.

I would like to file complain against Identity City Mall in Rustenburg and so-called regional manager (Suzan Pitse).

I made over payment on my account, I went to the shop for refund as instructed by one of your consultants.

I was asked so many questions as I am in court or I have stolen, even questioned with old things of my previous employer and I can’t even remember them.

I was asked to go collect my id card, license card, when I come back, I asked them if they also want my jockey because they are looking for everything, then your so-called regional manager (Suzan Pitse) interfered not even greet or introduced herself.

I am not happy at all about your procedure whereby when I need refund I have to answer so many questions as if there is no proof that I have paid the money.

What made me angry the most, is the attitude of your so-called regional manager (Suzan Pitse), I am not happy with attitude, approach, and behaviour.

I just hope she does not treat all the customer like this as she does not have the management skills or how to sort out situation like this one.

Your respond will be highly appreciated.

Thanks.

Company: Identity
Country: South Africa
Region: North West
City: Rustenburg
Postal Code: 0300
Address: City Mall
Phone: 0413630591
Site: www.identity.co.za

  <     >