Absa
Thank you for your automated email reply

Dear

Thank you for your automated reply.
This is a very good example why I will now be leaving ABSA after 33 years having my first Volkskas savings account opened by my mother at the age of 4.
You have a visibly upset client. In stead of arranging someone from customer service to contact him you firstly tell him why you cannot be of assistance (security reasons) and then tell him to call someone at another number. I am the customer. Exorbitant interest rates and Bank fees paid over a period of 33 years translates into enough money to justify the cost of a call to his cellphone.
Since you are an automated email attachment I know you do not care and you do not have feelings but Big Red should care because they are hemorrhaging clients big and small.
In stead of complaining about ABSA day after day and not doing anything about it (like most of the people I know) I have had enough.
I HAVE moved to another Bank and it happened faster than it takes you to get back to me.
What is the moral of the story.
Customer SERVICE is paramount in a competitive economy. People will grumble and moan until one day, they have had enough.

Company: Absa
Country: South Africa
City: Customer service

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