First For Women Insurance
Take responsibility for incompetent staff

I took out a policy a few months ago as I have many valuable mobile objects. I insure an Ipad, a Bb Bold and a Nokia C7 (been told this C7 IS NOT INSURED!! after I definitely specified! - dont you record calls?!)

I asked what happens if I lose it etc... was told I only need to possess proof of ownership and if I am worried I may get valuation slips. Took pictures of everything I own and can get aff davits to back -up all my possessions.

Recently lost the Blackberry on a night out, phoned FFW and was told procedure includes needing the IMEI number - why was I NOT ASKED FOR THIS OR TOLD WHEN I TOOK OUT THE POLICY?! I honestly believed FFW did things differently and therefor I did not think to email those kinds of details, I had only been asked for model numbers and cell numbers. I have insured my S4 with a different company and they DID tell me straight away that I won't be covered unless IMEI number is provided FIRST. Why did FFW not ask for this IN THE BEGINNING?! Obviously if I have lost the phone I no longer possess such numbers!! Most people DO NOT KEEP BOXES!! The box is also missing

if FFW does NOT take RESPONSIBILITY for their utter incompetence my lawyer will be contac

Company: First For Women Insurance
Country: South Africa
City: Cape town

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