Standard Bank
Standard Bank admit to an error but won't rectify!

6 Jan. I noticed something irregular on my account. Called the call centre & was told it was a mistake by ABSA which Standard Bank is aware of & will sort out in 3 days time. I called after 3 days and was told they are trying to sort all their customers out at once so it should be done by the end of the week (10 Jan) I called back again and was told them same thing and to wait another week. After, I called again and told again it will be rectified by the end of that week.By the 5th phonecall, I was once again told it would be sorted by the end of that week (last week). Again, nothing was done. I went on their Facebook page last week Mon., lodged my complaint. After a few minutes I got a reply asking me to inbox the details to them, I did, & still heard nothing a week later. I then threatened to make my complaints public to which I got the standard response of "We have past on your details and are dealing with it" and still nothing. Thats All I get out of them... No updates or anything of any kind. I am tired of spending my money each time calling the call centre chasing THEIR mistakes. It's not as though I will get reimbursed for all the calls, will I?? All I want is my issue sorted

Company: Standard Bank
Country: South Africa
City: Call Centre

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