Aquarius Insurance Consultants
Great insurers until you. Have to claim

My vehicle was damaged by hail last year so I put in a claim for repairs to Aquarius Underwriting Managers. I went to 3 panelbeaters all of whom told me the bonnet can't be repaired and needs replacing. I agreed with the assessor that there was some pre existing damage so I would pay a betterment fee.
My cheapest quote is for R13K, AUM has agreed to pay R2400 (before excess) as they say the bonnet doesn't need replacement only repairs. I have made several enquiries as to where I can get the bonnet repaired and all they have done is directed me to the panelbeaters who say it can't be repaired.
To sum up:
-AUM has gone against the recommendations of 3 qualified panelbeaters
-They keep telling me the bonnet can be repaired but cannot answer the simple question of who can repair it?
-I have sent emails to Trudy which she just ignores and does not reply to.
-The CEO Drew has promised on Facebook to look into it and contact me, but no communication has been forthcoming.
-They have offered to waive the betterment fee for repair but there is NO betterment if repair is done
Be careful here people, they'll you when you try and claim.

Company: Aquarius Insurance Consultants
Country: South Africa
City: National

  <     >