Capitec Bank
Bad Service / Bad attitude / Waste of time

I went into Capitec in Midrand hoping to open a savings account, and upon entry I was asked to produce my ID and proof of residence. This was checked by the lady at the door (she even verified it with her colleague) and I was given a customer number and told to take a seat. 30 minutes later, a consultant was available to help me, and when she took my proof of address she felt that it was not sufficient. The proof of residence has the name of my surburb on it, without the name of the city, and this lady felt that it should indicate the city as well in case there's another suburb with the same name in 'Cape Town'. This was despite the fact that the postal code was displayed as well. The attitudes of the lady at the door as well as the consultant was horrid to say the least, and the whole exercise was a complete waste of my time. I've used my electricity account as proof of address countless times with other service providers, so I don't understand why it became an issue at Capitec. Since my proof of address was checked when I entered, I would like to #ASKWHY it only became a problem later, seeing as both the lady at the door and the consultant verified my document with the same lady!

Company: Capitec Bank
Country: South Africa
City: Midrand

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