First National Bank
Apllication Incompetence and lack of resources

I am astounded, angry and frustrated. I am trying apply as surety, although my son is an FNB account holder, for a student loan for his 2nd and 3rd year tuition at a private institution. So we go to the bank in Cape Town with all the documents and stand in a queue for 45 minutes and then sit with the consultant for an hour whilst she enters all the details. Guess what? The application gets lost. I then complete the application online and get a reference number. I phone in to check progress. Guess what? It gets lost. I phone and get given at least 3 numbers which I try and on one I wait for 8 minutes and 43 seconds before I put the phone down. On the last call, I get told that the person that can deal with this will phone me back, which never happened. All this has taken about 2 weeks, so last night I write a long complete directly on their contact us website. I submit and get an "error on page".. It can't be that difficult. I am not an FNB customer and was considering switching my personal and business accounts based on the "Steve" adverts which promise the world, but obviously not in the student loan departments

Company: First National Bank
Country: South Africa
City: General

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