First National Bank
Inefficient customer services

I lost the job in Nov but received sufficient pay to cover the bond for Nov and Dec. I applied for many jobs but no luck. I then emailed homeloan section in Dec and received the response few days later. As per email, someone would contact me but no one ever called. I called the centre a week later and chatted to Melevo that I might not be able to cover the bond in Jan 2014 but I will receive the fund by end of Jan before the bond for Feb will come off. I asked her to please make the note. Once I get the job, I will sort out the missing one month and willing to pay the penalty. After chatting to her twice and calling her again to keep her update in mid Jan that I still dont receieve any luck in new job, I have been receiving a regular call 2-3 times a day from FNB homeloan but different lady. I called back and spoke to different lady and told the story and she confirmed seeing the note in the system. But I still received 2 calls every single day for the same thing. I dont understand why I have been haunted for the arrangement I made. I notified the bank long before hand via email and calls. Can i speak to someone who can assist me and stop the huanting. Thank you.

Company: First National Bank
Country: South Africa
City: Call centre

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