IWYZE
IT COSTS ME A FORTUNE TO HELP HIM TO DO HIS JOB

I personally think that Old Mutual has outgrown itself and along with it, lost their traditional great customer service.

With the heavy rainy weather we are experiencing lately, I was unfortunate to loose my TV due to a severe lightning strike. Since I started with the claim in mid-December 2013, it has cost me quite a bit in telephone costs to date.

Service advisors struggle to guide you on how to have your damaged item inspected. they appear to be uninformed and unsure of what I need to do to get things going. Thereafter, the real struggle starts.

After struggling trough the switchboard to try and get to the right department (should I rather say division), you start struggling to get hold of the right person to help you.

Then it becomes a real battle to get through to the person handling my claim again. He NEVER returns any of my calls or message that I am requested to leave for him, as he is just never available to talk to.

On the 23rd of Dec 2013 I was notified by mail that my claim has been approved and that I need to pay R 500 excess.

I have to continuously call to try and understand what I am to do next. Where & How do I pay the excess & how will the TV be replaced

Company: IWYZE
Country: South Africa
City: Mpumalanga

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