First National Bank
Very bad service from customer service and ebucks

I opened an fnb account in Nov'12. I have had trouble with my account since day 1. Applied online and somehow the account was opened in my maiden surname so I had to go to my branch to change, then the consultant told me that my savings pocket and ebucks was activated. In Jan'13 I discovered that NONE of these accounts were activated as fnd made a mistake on my account. After various calls Edna from my Branch gezina promised me that everything was sorted and that my EB will be backdated from Nov when I opened my acc as FNB made a mistake. I even logged a complaint with EB and they confirmed ref EC98DO381E that everything will be backdated. 4/02/12 I went into my account and i received some EB points, I contacted EB and they told me that I only received points for Jan'13 & they do not have any record of backdating points from Nov'12, I need to contact my branch and they need to backdate my points. I have wasted time and money (call after call) to fix an FNB consultants mess up! It is unacceptable that I need to be penalized and that I need to waste ANY more time on this matter! PLS FIX MY EBUCKS ACCOUNT!!! it is unprofessional and I am very unhappy with the service I am getting!

Company: First National Bank
Country: South Africa
City: Ebucks / customer services

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