First National Bank
Ebucks

I have a cheque account with FNB for 8 years and are not earning ebucks points on any transactions. I spoke to a consultant on the 18 September to query it and was advised that is was due to the account not being activated. He activated my account and advised that all is in order and that I will start earning ebucks points immediately when swiping my card. I was surprised to see that my ebucks balance is still on after swiping my card at numerous businesses over the past few days and queried it immediately with the customer care department who was in no position to assist me and referred me to the ebucks department. When I contacted the ebucks department I was given a reference number 1-55819301 and was told to contact the customer care department again. After spending more than 30 minutes over the phone I was finally given the shocking news by Zanele that the status of my account was schedule 3 the lowest rating, and that my status should be 1 to qualify for points. Why am I being rated as 3 when I am indeed conducting my account well? Or is this just a way to mislead the public to make use of your services?

Company: First National Bank
Country: South Africa
City: Customer care

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