Outsurance
I M VERY UPSET

I AM DRIVING A PAJERO SPORT 3.2 INSURED WITH CAR RENTAL GROUP B
THEY NEVER EXPLAINED GROUP B TO ME ONLY STATED CAR WITH POWER STEERING AND ELECTRICAL WINDOWS. (THINKING GROUP B IS JUST LOWER THAN TOP OF THE RANGE) WRONG ITS SECOND LAST FROM WORST

GOT INTO A ACCIDENT AND CAR HAVE TO GO IN FOR REPAIRS NOW I FIND OUT GROUP B IS POLO VIVO OR 1400 CARS.

HOW ON EARTH CAN YOU OFFER A 1400 CAR TO SOMEONE THAT IS DRIVING A 3.2L

I FEEL THEY HAVE TO SPECIFY THE DIFFERENT OPTIONS TO THE CUSTOMER AND GIVE THEM A CAR THAT WILL REPLACE THE CAR THEY ARE DRIVING WITH THE SAME TYPE OF VEHICLE.
YOU CANT REPLACE A PAJERO 3.2 WITH A POLO VIVO.

YOU KNOW I'VE BEEN WITH OUTSURANCE FOR YEARS I EVEN OFFERED TO PAY IN FOR THE DIFFERENCE IN PREMUIMS FOR THE PAST MONTHS TO UPDATE ME TO A BETTER CAR. WE ARE GOING AWAY FOR THE WEEKEND AND WE WILL HAVE TO CANCEL BECAUSE WE CANT GO ON A GOLF TRIP AND FIT BOTH OUR GOLF BAGS INCLUDING OUR TWO KIDS AND ALL THE BAGGAGE INSIDE THE POLO OR MY CAR THE JUKE THATS ALSO INSURED FOR GROUP B. WHICH IS FINE CAUZ ITS THE SAME TYPE OFF VEHICLE.

I AM VERY UPSET.

Company: Outsurance
Country: South Africa
City: Head Office

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