Capitec Bank
Debit order date

Capitec bank's stupid service when it comes to debit order payments is busy messing my credit rating because they cannot update their system properly and accurately. I informed them in August last year of the change in my payday and they updated their system and for Sept -Nov payment went through on the right date and I can understand why it went through early in Dec because it was a short month. Now in Jan they started with a phone call way before the 25th and the lady actually picked up that she was phoning about a payment that did not go through on the 17th when in fact it should only go through on the 25th, she apologised for it. On the 24th they sent a reminder to me for the payment going through on the 25th but still on that day nothing went through and so early the next week I emailed their customer services and they promised me that my complaint was sent to the branch. Up to now nothing's happened instead I keep receiving calls from their collections dept if I'm not mistaken for an overdue payment and apparently on their side it shows a different date. I am not happy about this and I refuse to pay a single cent more because of their incompetence.

Company: Capitec Bank
Country: South Africa
City: South Africa

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