Absa
I Give Up

I'm not lodging a new complaint. Just advising anyone that if you have an issue relating to an Absa Bank account, don't bother phoning. Everything gets referred to the branch anyway, and the call centre agents always need to put you on hold for precious minutes so they can ask their team leaders -who always tell you to go to the bank.

The last straw was today. I called wanting to know what the fee % is for immediate withdrawal of my 32-day savings account. I called telephone banking, and have to say that the guy who answered tried to help and did all he could (This was when I called PRICE CHECK, JUST BTW!), but he was unsure of the exact percentage (of course) and directed me to Investments and Savings; of course, after placing me on hold for 3 minutes... But I appreciate him for trying.

THEN, I was unfortunate enough to get to I &S, and of course, the "helpful" agent told me what I already knew - if you go to the branch, they can give you the information. So I told her I knew this. Then she asked her manager... who referred me to the branch.

Honestly; I admire Absa for contributing so well to unemployment by paying people to telephonically refer you to the branch

Company: Absa
Country: South Africa
City: Telephone

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