Standard Bank
CLIENT SERVICE -PENALISED FOR BANK ERROR

On 13 Jan 2014 my husband deposited a R100, 000 chq at FishHoek Br.-dep.slip has correct amount and our tel.no. is also on it; I noticed the bank had made a mistake of a R1, 000, 000 entry to my a/c; I queried and later that day the R1, 000, 000 entry was reversed;Despite having our ph. no. no call was made to us to explain; I tried to use this a/c the next day but found it inoperative; I sent a secure msg to the bank and email to my Bus. Manager (MrBougaard) at Blue Route asking why my a/c had been 'blocked' I was advised that due to the 'error' my account would be frozen for 10 days! ; I have a business to run and accounts to pay so I was rather annoyed at this inconvenience ; No apology or explanation was given; I asked if I put a further R22, 000 into that account if I would be able to utilise those funds without them too being 'frozen'.I was given full assurance by Mr. B that there would be no problem; This I did and my deposit of R22, 000 ALSO got 'frozen' Besides the complete lack of concern and professionalism on the part of this bank, my business has come to a standstill/ why should I go into o/draft debt when I have funds. Compensation requested for costs & apology from bank.

Company: Standard Bank
Country: South Africa
City: Fish Hoek & Blue Route B

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