Outsurance
POOR SERVICE DELIVERY

We have been trying to cancel our Outsurance Home Owners Cover (our property is bonded with FNB).

The first instructions to cancel was sent through on the 9/12/13 (at 11:26). A follow up was done telephonically on the 17/12/13 (spoke to Greg). I sent follow up e-mails on the 17 and 29/12/13.

On 8/01/14, (one day short of a month!) I followed up numerous times: 07:55 am; 12:59 PM; 02:29 PM; 02:54 PM; 04:05 PM - hoping that if I annoy them I would receive assistance... Well it kind of worked as I received a response to my mails.

Finally on 8/1/14 at /_ 04:08 PM I received a call from Rene Lund at FNB who assured me telephonically that she will resolve this matter - only for me to have to follow up again on the 9/1/14 & 13/1/14. The matter has now been handed back from FNB to Outsurance but we are receiving no joy from either party.

WE HAVE YET TO RECEIVE CONFIRMATION THAT THE POLICY IS CANCELLED AND HAS BEEN BACK DATED TO THE 23RD OF DEC 2013, WHICH IS WHEN OUR NEW INSURANCE WERE CONFIRMED AND IN PLACE!!

Company: Outsurance
Country: South Africa
City: Head Office

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