First National Bank
New Customer - Pathetic Customer Service

I recently joined FNB again because everyone's been ranting and raving about their rewards and banking in general only to discover that i'd initially left FNB for the right reason: bad customer service! My cheque account application went smoothly. It was when i applied for a smart device that i was told for the very first time that i have a risk 2 profile because of an amount that had been written off on my previous cheque account several years ago (for bank charges). i was at Main Street branch and Azaad (Supervisor/manager) promised to call me back, one week later. i still have not heard anything even though i called again and left a message. i was also at the bank yesterday, explained to the floor manager and she told me to stand in the exceptionally long queue all over again. this is ridiculous FNB. i regret re-joining you. your customer service is very disappointing indeed. today i call to activate my ebucks and was told i cannot due to my risk 2 profile. i am livid! how can FNB write off an amount without advising me or allowing me the opportunity to settle the outstanding monies? this is pathetic! this bank needs to be more customer focussed in terms of service!

Company: First National Bank
Country: South Africa
City: Main Street, Randburg

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