Absa
Incompetence and Bad Service

In May last year I went to the Norwood ABSA to open a Gold Value Bundle as I have a Cheque Savings as well as Bond Account with ABSA.

The paper work was filled in with Motipati Magota. At the time I did not have my Pay slip with me so I promised to send this through. Motipati followed up with me and it was sent through on 29 May.
As I am studying a very busy course I did not have time to follow up and naively thought that all had been resolved only to discover nothing had been done.

On 30 December 2013 I went to speak to the branch manager Claudelia Daniles who promised to follow up as Motipati had resigned. To date no contact has been made by the branch manager.
I would like this resolved ASAP and all the bank fees since June that I would have saved refunded to me.

I have not been looking for a reason to move and have been with ABSA for many years but I am not contemplating moving my business elsewhere. This does not seem to bother a branch manager whom I would expect would have far better training and customer management skills.

This is very disappointing as Life time customer value does not seem to be important.

Company: Absa
Country: South Africa
City: Norwood

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