Standard Bank
Non excistant service delivery

I joined the U Count rewards programme in June 2013. My rewards card and starter pack was sent to me by mail, but returned as they had the incorrect postal code on it. After numerous calls from my side, a new card was dispatched on 28 November.By 13 December I was still waiting and was told that my card was activated. Impossible, as I have not received my card. Numerous calls later, from my side, and empty promises of people who will call me back and give me feedback, my card was promised to be overnight couriered and delivered to me by 23 December.

Today is 2 January, I have no card and still sit with empty promises of people who will phone me back.

Is this service acceptable, after being promised that my card will be overnight delivered to me? Nobody phoned back or makes an effort to get my query sorted.

Why roll out this programme if you cannot supply a workable service and support?

Company: Standard Bank
Country: South Africa
City: U Count call centre

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