Absa
Faulty Debit Card

On the 5th December 2013 i went to the Absa Carnival Mall branch to renew my debit card as it was due to expire end of December 2013. I had a silver debit card with no chip. I was told that i qualify for a gold debit card with the new security chip fitted which i subsequently received. In the 2 weeks after receiving my new debit card i notice that whenever i used my card that the transactions would take 2 - 4 days before they would actually go through my account. On the 19th December 2013 i went back to the Absa Carnival Mall branch customer inquiries desk to find out whether this is a problem with my card or what the story was and was told by the consultant that this is standard for the new debit cards fitted with the security chip. This is unacceptable as this would void the use for a debit card then as you can then just make use of your credit card which takes the same amount of time and in this case even less. I also logged a complaint to Absa with my online banking profile on the 19th December to which to date i have received no response.

Company: Absa
Country: South Africa
City: Carnival Mall

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