Alexander Forbes Insurance
Customers responsible to do their own follow-ups!!

My car got stuck in the hail storm on 28Nov. The very next morning I phoned in order to put a claim in for my car to get fixed. Logging my claim was organised by my consultant Beauty Mangena

It took one week before an assessor even went to look at the car. I never received feedback from Beauty, so I decided to call the assessor myself. He confirmed that it was a write-off. I then had to call Beauty to find out what was going to happen next, she told me that my file was going to the pay-outs department on 10 Dec. I called last Friday to find out what the progress was only to find out that nothing was happening with my claim. Today I sent an e-mail to Philani Mavuso to assist in giving me feedback, but despite this I still have not received any feedback. When I decided to follow-up again I found out that it was only handed over this morning after my complaint. Now there is all kinds of stories about approvals and stuff due to my policy being a new one. I find this to be unacceptable! I could never foresee that this would happen.

I requested that the matter gets sorted out today as after next week I wont have a car, but still no feedback. It seems we need to do our own follow-ups!

Company: Alexander Forbes Insurance
Country: South Africa
City: Claims department

  <     >