Absa
FICA

I opened a new cheque account in December 2012. I submitted my documents for FICA. On Tuesday 29 January 2013, i tried to do an EFT via internet banking, from my cheque account to a beneficiary. I got an error message "Not identified and verified". When i logged off, there was a message about a technical error on the website. So i tried a few more times throughout the day, and got the same error. Finally i phoned the internet banking call center, and was told that the problem was due to a FICA issue on my account. I then rushed after work to the Sandton City branch. The consultant confirmed that there was a FICA issue on my account. He took copies of my documents again, so they could be re-submitted for FICA. He lifted the hold on my account so that i could do my internet transfer. The beneficiary was waiting urgently for payment. The question i have is: Why did ABSA not notify me that the original FICA application was rejected, and that i needed to come in and sort out the problem? The time, effort and inconvenience to myself could have been avoided. Clearly the correct checks and balances are not in place.

Company: Absa
Country: South Africa
City: National

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