Discovery Card
Fantastic Service

Why can't all call centres be like Discovery Card. I generally hate dealing with call centres because of the incompetence of the staff and their inability to speak clearly or to understand what one wants. However when applying for a credit card with Discovery it was like a breathe of fresh air. The staff spoke clearly, understood what I wanted, made suggestions, came up with a solution and dealt with me in a timeous manner. When they say they are going to send you documents via email they do it then and there. The 2nd time I phoned, which was to get my card activated I had the same awesome service - they kept me informed of how long it would take, apologised for putting me on hold and left me on hold for such a short time that I didn't even notice.
Well done Discovery Card, you can definitely show others a thing or two. Maybe other companies should send their staff to be trained by you.

Company: Discovery Card
Country: South Africa
City: Call Centre

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