First National Bank
Frozen Account

I am an existing FNB account holder and opened an additional account online on 05/12/2013, and transferred money into the account. I tried to access the funds on Friday and it said the account could not be debited. I left it thinking it was maybe because I haven't received my card yet. A courier company delivered the card yesterday (10/12/13) and I activated the card online. When I still couldn't access the funds I phoned the call centre and the agent placed me on hold and cut me off after several minutes of holding. I phoned again and was told that they can't see why my account was frozen and that I should visit the branch, I work long hours and is unable to go to the branch. I phoned again today and was informed that I needed to make a cash deposit to activate the account, which the agent told me would be instant. So I withdrew the last money out of my old account and made the deposit which didn't work. So I phoned AGAIN and was informed that they are waiting for my proof of residence and that I should wait another day or 2 maybe it will be resolved. How can I be sure that this agent knows what she is talking about and is not sending me on another wild goose chase!!!

Company: First National Bank
Country: South Africa
City: Online/Call centre

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